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General Terms and Conditions from Trak for NFUM Track & Recover

Overview

These terms are applicable to the telematics device provided as an additional offering to your NFU Mutual motor insurance policy and should be read in conjunction with your full motor insurance policy terms issued by NFU Mutual and with the separate terms and conditions that NFU Mutual provided to you about this NFU Mutual Track & Recover offer.

Definitions

Telematics Device or Device means the telematics device that is installed in your vehicle.

Customer, You, Insured, Policyholder means you the customer.

Trak Global Security Solutions, Trak, TGSS, we, our or Us means the provider of the telematics device and monitoring service and or its partners.

NFU Mutual, The Insurer, The Intermediary, The Broker means who you bought your policy from and who the insurer is.

NFU Mutual Track & Recover, Track & Recover means the telematics security and repatriation service provided to you by TGSS.

Data Protection Legislation

Detailed information about our approach to processing data can be found in our Privacy notice. You can access a copy here https://www.trakglobalss.com/privacy-policy

Main Benefits

Our service provides you with several key benefits including:

- Monitoring the location of your vehicle.

- Alerting if your vehicle leaves a previously agreed safe location.

- Tracking and location services in the event of a theft of your vehicle.

- Repatriation of your vehicle where reasonably possible if the vehicle is located after being stolen.

Installation of the Telematics Device

As a selected NFU Mutual motor insurance customer, NFU Mutual will cover the cost of a complementary  Thatcham S7 and Sleeper Tracker device.

If your insurance policy requires you to have the Sleeper Tracker device fitted to your vehicle, then the fitting should be carried out within 28 days of the start of your policy or any subsequent change of vehicle where that vehicle qualifies for a NFU Mutual Track & Recover device. The device must remain operational for the entire time your policy is in force, including any subsequent renewals.

 

 

 

Professionally Installed Device

The device will be fitted by our approved engineers who are fully qualified to carry out the work to the required standard. We will contact you to make an appointment to have your device installed. This will usually be within 5 working days of us being notified of the service being required.

At the time of installing the device, you will be asked to provide the installation engineer with proof of identity and ownership of the insured vehicle – specifically photo identity, such as a Driving Licence or Passport, and the Vehicle Registration Document (V5). The engineer who installs the device will also take a photo of your car; we will use this to check it matches the description you gave us.

In the event you have booked to have a device fitted by a TGSS engineer and you are not at the agreed location for the installation at the agreed time, TGSS will reserve the right to apply a charge of £75 to NFU Mutual.

Telematics data

The telematics device will provide a regular update of the location of the insured vehicle. This will either use the GPS or GSM network. This is to help allow our repatriation service to locate and recover your vehicle in the event of theft.

The telematics device will not track or monitor your speed, acceleration, braking, cornering, time of use or mileage.

Theft Tracking

The telematics device has GPS/GSM tracking functionality. If your vehicle is stolen, you must activate the tracking facility as follows:

1. Contact Trak as soon as possible to report the suspected theft on 020 8004 6263.

2. Report the theft to the Police and obtain a Police Incident number.

3. Contact your insurer to report the claim.

Repatriation of a Stolen Vehicle

Once notified of a suspected theft, we will start the vehicle repatriation process with a view to recovering the vehicle. The repatriation service is available for stolen vehicles that are located by us within the territorial limits (stated in the physical damage section of your NFU Mutual motor policy) unless it is not reasonably possible for us to recover the vehicle.

Interruptions of Data Collection

The collection and transmission of data by the telematics device may occasionally be impaired or interrupted by operational and/or atmospheric conditions, power failures, or other causes, conditions or events beyond our reasonable control or the capabilities of the telematics device*. We will rectify any interruptions to the transmission of the data where it is possible for us to do so.

*TGSS and/or our telematics data provider, including any subsidiary or third-party subcontractor, cannot be held liable for any losses incurred as a result of a device or service failure.

Faulty Telematics Device

If we suspect that the device is faulty, we will contact you to repair or replace the telematics device free of charge. If you suspect that the telematics device is defective for any reason you must notify us as soon as possible and we will make arrangements to correct the fault.

Removal or replacement of device

TGSS reserve the right to replace the telematics device at our option and expense at any time with any other telematics device providing you with at least the same functionality. This will enable us to ensure the device is updated if there are technological changes or improvements. We will only exercise this right:

i. When replacing a defective telematics device or;

ii. When replacing a telematics device more than 3 years old by giving 21 days' notice

iii. For Sleeper only devices, upon the 2nd renewal of your NFU Mutual motor policy since you had the tracker fitted (Year 3 with the device)

Tampering with the Telematics Device

You, or any person acting on your behalf, must not tamper with, dismantle, or attempt to remove any part of the telematics device or tamper with the GPS/GSM signal that is emitted from the telematics device.

The telematics device has tamper controls and attack safeguards which will trigger an alert system in the event of any unauthorised tampering with the telematics device and an investigation will be initiated.

Communications

If you do not communicate with us when we contact you, as mentioned above, to:

- rectify any interruptions to the tracker;

- rectify a faulty device; or

- remove or replace the device,

then this could impact your motor insurance policy if NFU Mutual required you to have a tracker as a condition of your motor insurance policy. If this is the case, then NFU Mutual will advise you of any changes to the terms of or the impact to your policy as a result.

Cancellation

You can request the Track & Recover device to be removed at any time during the term of your policy with NFU Mutual. This can be done by contacting us on the number provided to you at the point of installation of your device.

If NFU Mutual required you to have a tracker as a condition of your motor insurance policy, then NFU Mutual will advise you of any changes to the terms of or the impact to your policy as a result of the device being removed.

If you are no longer a customer of NFU Mutual, you will be able to continue your subscription to the device directly with Trak Global. Please call the number provided to you at the point of installation for more details.

Trak Global Security Solutions

Datum House 1st floor, Electra Way, Crewe, CW1 6ZF

T +44 (0) 1270 501 212    E sales@trakglobalss.com    www.trakglobalss.com

Registered in England & Wales 14863202, Registered office: Datum House, Electra Way, Crewe, England, CW1 6ZF